Returns & Exchanges

At Sports Basement, we want you to love your gear, which is why we offer a flexible return policy for items in new condition within 90 days of purchase. Whether you bought it online or in-store, we are committed to making sure you have the right equipment for your next adventure.

1

Gather Your Items

Ensure your items are in their original packaging with all tags attached and include your proof of purchase or order confirmation email.

2

Choose Your Method

Bring your gear to any of our retail locations for a free instant return, or use our online portal to generate a prepaid shipping label for mail-in returns.

3

Package and Ship

If returning by mail, securely pack your items and drop the package off at any authorized shipping carrier location using the provided label.

4

Receive Your Refund

Once we receive and inspect your items, we will issue a refund to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing